Please read the following terms and conditions carefully. The use of our services is subject to your compliance and acceptance with the following statements.
Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and ready to bound by the below statements.
Note: In these Terms, references to 'you', 'your’, ‘user' shall mean the end user accessing the website, and 'we', 'us', 'our', 'Company' shall mean Wooden Street.
The website woodenstreet.com is an e-commerce portal, owned and operated by the Company. Use of the website is subject to your acceptance without any modifications to all the terms and conditions made by the Company, as its sole discretion and stated on the website.
The Company shall not be required to notify you about the modifications made in the terms; the revised terms should be determined by checking the website on a regular basis. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.
The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual polish, wood's texture, etc.
Wooden Street products are available in a fixed set of Finishes. So please discuss the finish you need with our customer support team once in order to receive the best quality product.
Please note that in case of Solid Wood products, slight grains would be visible. There may be a slight variation in finish between the actual product and the 3-D designs which are being displayed on our website.
woodenstreet.com provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase home furnishing products upon placing an order. Once an order placed, the Company will ship the product, and the user will be entitled to pay for it.
According to the Indian Constitution, a person under the age of 18 is minor. Services and facilities offered on our website shall not be available for minors. Please note if you are living outside of India then it's your responsibility to make sure whether you are eligible or not for our services.
Persons barred under the laws of India are not permitted to use our services.
The Company reserves the end right to reject or grant the access to a new user or terminate the access of existing users, at any time. Also, the Company shall not be required to furnish any reason for it.
The website registration process enables a user to access the services. Certain user information is required to create an account at our website. It is the sole responsibility of the user to maintain the confidentiality of the User Id and password received upon completion of the registration. Users are also responsible for any activity occurred under the account, thus make sure to exit at the end of each session to prevent unauthorized access of your account or breach of security. The Company shall not be responsible for any loss or damage emerged if you fail to obey the terms.
User is responsible for the validity of account information provided during the website registration process. In case of submission of untrue, incomplete or inaccurate information the Company has the end rights to suspend or terminate your account.
We hereby state that we'll call or message regarding the commercial communication about our company on the aforesaid number given by you.
The Pricing Information relating to the Product shall be as displayed on the Website and as disclosed to You at the time of Your purchase/order. We do not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You. While Wooden Street strives to provide accurate information relating to Products and Services including pricing information or availability, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, Wooden Street will have the right to modify the price of the Product or Services and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Wooden Street cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
Wooden Street reserves the right to change the discounts offered at any time during the sale and without prior notice.
Discount values on various coupons and offers have been rounded off to avoid conflicts due to decimal values in internal calculations.For example: > A value of ₹99.95 will be rounded off to be ₹100
The website, texts, graphics, UI, visual interfaces, images, sounds and music, codes on the website is owned and controlled by Wooden Street and the design, structure, selection, coordination, expression, look-and-feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
The trademarks, logos and service marks displayed on the Website are the property of Wooden Street. You are not permitted to use these Marks without the prior consent of Wooden Street.
Wooden Street owns all intellectual property rights to the trademark "The Wooden Street Furnitures Pvt. Ltd." and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Wooden Street.
We make sure that all the information posted on the website is correct, however the Company never warrants the accuracy, quality and completeness of data, product, and services.
The Company shall not be liable for any direct, indirect, incidental or consequential damages caused by:
The Company shall not be liable for delay or inability to use of the website or services, or any information, software and graphics acquired through the website. Further, we are not responsible for non- availability of the website during periodic maintenance or accidental suspension caused due to technical reasons.
You acknowledge that data obtained from the website is done entirely through your wisdom. Thus you agree that you will be responsible for any damage and loss caused to your computer with such data.
You agree to indemnify and hold harmless Wooden Street, its affiliate, directors, employees from and against any and all losses, liabilities, damages, claims and expenses incurred by the Company that emerged of infringement, non-performance of any warranty or obligation performed by you.
Further, you agree to hold the Company harmless against any claims made by any third party due to your use of the website that caused damaged to a third party. The Company will also be entitled to redeem from you and you agree to pay any cost and fees of such action.
If Wooden Street permits you to post any material from the website, you hereby undertake to ensure that it should not be:
As per terms, users can be held legally liable for every content or material posted on the website, and legally accountable if the content or material is defamatory or protected by copyright and trademark. In case you come across any abuse or violation of the terms, please report to our Customer Support.
Newsletters and Communication
You agree to receive communication and newsletters via SMS and emails from Wooden Street. To unsubscribe kindly follow the procedure set forth in the Website.
The ideal way to track your order is to sign-up at WoodenStreet.com and then visit the order tracking page. Or, as a guest, you can visit the Track Order page at https://www.woodenstreet.com/track-order-by-email and enter your Order ID and your Email address or phone number linked with the order. Here, you can check the details pertaining to your order, such as Order confirmation, Manufacturing progress, Quality check and dispatch details. We always try our best to deliver the product within the specified or communicated time limit. We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at Customer Support.
Team Wooden Street is dedicated to dispatching your products within 5 to 7 days of the timeline; however, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the Est delivery time may exceed than the promised timeline. In such situations; you will be given updates about your products, and Wooden Street will be responsible to keep your products on priority and deliver at earliest as possible. We humbly request your cooperation in above exceptional situations, as your support is essential to ensure that we continue to keep serving you with high quality furniture.
As the custom products are manufactured from scratch on order, so sometimes it can get extended.
This delivery time is not applicable for some specific pin codes.
No, but the free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer) an extra visiting charge would be applicable for later installation.
Product installation will depend upon the delivery condition of the product , which can referenced in the page of individual products before buying. No exception will be made to this rule.
Wooden Swings are not eligible for installation service in any condition.
When the product has been delivered to your doorstep, please ensure the following:
Once the product has been delivered to you, and after your inspections, our delivery team has left your premises, Wooden Street won’t be liable to any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery and installation of the product, will not be considered as company’s responsibility. On such circumstances the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company. As well any damage on inspection if found due to rigid use or mis-handling will overpass the criteria of refund/replacement or compensations.
Wooden Street tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. Wooden Street hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
For this, you need to check the vendor associated with the product. If the product is of WoodenStreet, you can request for the same as one delivery and invariably it will be shipped as one delivery until and unless the items are in separate warehouses. On the other hand, if the products are from different vendors, you can’t get all the products in one single delivery. As, one seller will dispatch it by today and another may dispatch after two days, as per his availability. So, you'll be receiving both packages at different dates.
You hereby expressly agree to receive communications and newsletters from Wooden Street by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Wooden Street at any time by following the procedure set forth in the newsletters
The 100 Nights trial starts from the day it is delivered at your doorstep. In case you decide to return the mattress, at any time before the 100 calendar days, you can get 100% cash back post return of mattress to Wooden street. In addition, we recommend trying it for 30 days as a human spine takes time to get used to a new sleeping surface. After that, if you still find any difficulties, feel free to contact us.
Once you finalize to return the mattress, please send us an email ([email protected]) with your order details and issue details. We will assess your request and arrange for a call back to understand the issue and provide resolution.
Once we get the return request, we will ask for photos or send our team to check for any stains, damages or invoice as the mattress should be in the same condition that it was purchased. Wooden Street shall have the sole right to determine whether the mattress is eligible for the refund process. Depending on the observation, we will pick-up the mattress and initiate the refund.
To initiate the claim for 20 years warranty for your mattress, you can drop us a mail at [email protected]. The mail should contain a clear description of the issue faced with a picture of mattress and a copy of the original invoice.
Once the claim has been verified, our team will inspect the mattress and look for manufacturing defects in the structure. If the defects are valid, we will repair or replace the mattress.
Wooden Street 20 years warranty for mattresses covers the following normally used conditions:
We do NOT cover the following conditions under the 20 years warranty policy:
Other important terms:
For Sign-Up Bonus Campaign:
For Refer & Earn
10 Lakh +